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A government agency approached Stockdale ACS to review why a recently introduced IT innovation was being rejected by the agency staff. It asked for recommendations that would help counter reactions to the changes being implemented.

We conducted a cultural review of the organisation and concluded that the staff were not opposed to change per se (they had already absorbed enormous change and were continuing to do so without opposition), but that the innovation being introduced was perceived to be deficient and the process of introducing it heavy handed.

Stockdale ACS recommended that the innovation be thoroughly reviewed regarding the espoused benefits, and that staff become more involved in its implementation through a more structured approach with regular reviews and feedback from staff and other stakeholders.

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